Unfortunately, we only ship to the United States at the moment.

You will receive detailed delivery information in your confirmation email. Typically, order processing takes approximately 1-2 business days. After processing, your order will be delivered to your doorstep within 2-7 business days.

We've got you covered! While most of our products are designed for easy self-installation with a step-by-step guide, we also offer white glove installation services in many areas. For an additional charge, our trusted installation partners will ensure your product is set up perfectly in your desired space. Simply reach out to us before placing your order to verify if this service is available at your location. Your backyard journey should be hassle-free from start to finish.

Yes, all of our products come with a 1-year warranty that covers material and workmanship defects.

We take utmost care in packaging and shipping our products. However, if there's any damage or missing parts upon arrival, please contact our support team immediately. We'll prioritize your request and ensure replacements are sent out promptly.

Your satisfaction is our number 1 priority. If you are unhappy with your purchase, then rest assured that we will work with you to make it 100% right. Please visit our return page for full details

You can chat with us, call us or contact us through our contact page! We will be happy to assist you.

Ecom Sharks Inc
Phone: +1 (844) 659-1284
Business Hours: Mon to Sun, 9 a.m.–5 p.m. EST
Email: Support@UnitedBackyard.com
Business Address: 1934 E APPLE AVE, STE 197, Muskegon, MI 49442