Bromic - Platinum 300 Smart-heat Liquid Propane Gas Outdoor Heater

Looking for a sleek and efficient outdoor heater? The Bromic Platinum 300 Smart-Heat Liquid Propane Gas Outdoor Heater BH0110002-1 is the one for you!

The Platinum Smart-Heat Gas range represents the absolute pinnacle of outdoor heating products, combining elegant aesthetics with industry-leading performance to offer value and reliability to premium venues and homes. Able to directionally project a comfortably diffused radiant heat deeply into open outdoor spaces, the Platinum Smart-Heat„¢ Gas is the only gas heater in the world that utilizes glass-ceramic technology to manipulate infrared energy while achieving unparalleled wind resistance

Features:

• Tinted Glass-Ceramic Screen - The Platinum”™s signature screen spreads comfort evenly across an area while emitting a soft red glow.
• Sturdy Construction - Durable stainless steel structures house components of the highest quality, fueling reliable performance.
• Ceramic Efficiency - Slow-release ceramic burners efficiently combust gas to fuel the most environmentally friendly gas-fired heating method available.
• Ultimate Wind Resistance - Patented screen and ionization probe technology enable remarkable wind resistance, functioning reliably in winds of up to 18km/h or 11mph.
• Elegantly Subtle Design - Equally at home as the stunning centerpiece or supporting from the sidelines.
• Ease Of Use - Smart system compatibility and automated re-ignition allow users to simply set and forget.
• Unrivaled Coverage - Projects comfort evenly across a wide range while reaching deeply into open areas.
• Versatile Mounting - Reclaim valuable floor space through fixed heating with a range of ceiling and wall mounting options.
• Directional Control - Easy pivot bracket offers adjustable heat direction and coverage.
• Patented Direct Ignition - Automated direct ignition eliminates the need for a pilot, resulting in instantaneous ignition.
• Wireless Control Capabilities - Genuine wireless control accessories allow seamless integration of remote heater control.

Manuals:

• Product Brochure for Bromic Platinum 300 Smart-Heat Liquid Propane Gas Outdoor Heater BH0110002-1
• Installation and Service Manual for Bromic Platinum 300 Smart-Heat Liquid Propane Gas Outdoor Heater BH0110002-1
• Pre-Installation Checklist for Bromic Platinum 300 Smart-Heat Liquid Propane Gas Outdoor Heater BH0110002-1
• Wall Mount for Bromic Platinum 300 Smart-Heat Liquid Propane Gas Outdoor Heater BH0110002-1
• Product Wiring Diagram for Bromic Platinum 300 Smart-Heat Liquid Propane Gas Outdoor Heater BH0110002-1

Specifications:

• Dimensions (WxDxH): 22.1” x 16.6” x 15.9”
  
• Electrical Connection: 110V/2A, 3-pin insulated plug
• Gas Connection: 1/2" NPT Female
• Heat Output:23,600 BTU
• Heating Area:160 sq. ft
• Rated Current:110V/2A. 3-pin insulated plug
• Minimum Floor Clearance:96”
• Weight: 33 lbs w/o mount, 45 lbs w/mount
• Heat Deflector: Available and sold Separately
• Min. Distance to combustible materials:Side: 36”(3”™)(without heat deflector):Above (to ceiling): 36”(3”™)(with heat deflector):Above (to ceiling): 14”

Our Commitment:

We are dedicated to delivering your order swiftly and efficiently.

Shopping Cost:

Free Shipping On All Orders to the United States.

Order Confirmation:

Once you place your order, you will receive a confirmation email immediately. This email confirms that we have received your order and that your credit card has been pre-authorized. We begin processing your order right away, order processing takes approximately 1-2 business days. After processing, your order will be delivered to your doorstep within 2-7 business days.

Order Shipment:

You will receive tracking information at the email address provided during checkout within 24 hours after your order ships. If you do not receive your tracking information within six business days of placing your order, please contact us at support@UnitedBackyard.com.

Shipping Times:

Estimated Delivery: Shipping times are provided on our product pages based on information from our suppliers and freight companies. Generally, our handling time is 1-2 business days, with a transit time of 2-7 business days.

Variability: These times may change without notice due to ongoing supply chain challenges.

Potential Delays:

Several factors can impact our delivery schedule, including:

Steel mill delays

Manufacturing setbacks

High demand on shipping services

Factory, warehouse, and dockworker shortages

Understanding Delays:

Order delays are sometimes unavoidable and beyond the control of United Backyard. We understand this can be frustrating, and we sincerely appreciate your patience and understanding during these challenging times.

International Shipping:

We currently do not ship outside the United States.

Shipping Options:

Standard USPS/UPS/FedEx Ground: For small or medium-sized items.

LTL Delivery: For large or oversized items.

For more details on these shipping options, contact us at support@UnitedBackyard.com before placing your order.

Undeliverable packages:

In the event that a package cannot be delivered due to incorrect or incomplete shipping information provided by the customer, the customer will be responsible for any additional shipping costs incurred to reship the package.

Multiple Addresses:

For a single order, we don't provide shipping to multiple addresses. Please put separate orders for each address where you want the things delivered. Here is where to reach us if you need assistance with this: support@UnitedBackyard.com

Contact Information:

Ecom Sharks Inc
Phone: +1 (844) 659-1284
Email: Support@UnitedBackyard.com
Address: 1934 E Apple Ave, Ste 197, Muskegon, MI 49442

At United Backyard, we aim to make returns and refunds simple. Here's a summary of our policies:

General Return Policy

• Condition: Products must be in original packaging and re-sellable.
• Return Window: File an RMA request within 30 days.
• Restocking Fee: 20% fee on eligible returns.

Pre-Shipment Cancellations
Cancel orders within 12 hours for a full refund. Contact us at 1 (844) 659-1284, chat, or support@unitedbackyard.com. Restocking fees apply if shipped.

Custom Order Cancellations
Custom items cannot be canceled or refunded. All sales are final.

Return Merchandise Authorization (RMA) Process

• Approval: Returns must be approved by United Backyard.
• Form Submission: Complete the RMA form with pictures.
• Shipping: Ship approved RMA's within 30 days.

Specific Situations

• Damaged Products: Refuse shipment and contact customer service immediately.
• Defective Products: Contact the manufacturer’s support and submit a warranty claim via our web form.
• Installed or Used Products: Cannot be returned. Contact us for warranty assistance.

Freight Claims

• Visible Damage: Refuse shipment and contact us with photos.
• Concealed Damage: Report within 48 hours with photos.
• Missing or Incorrect Items: Report within 48 hours.

Refund Process

• Initiation: Request within 30 days of receipt.
• Conditions: Return in original condition with all accessories.
• Timeline: Refunds processed within 2 business days after inspection.
• Bank Processing: May take up to 5 business days.
• Shipping Costs: Non-refundable. Customer covers return shipping, unless defective or damaged.
• Exchanges: Follow the return process and place a new order.

Contact Information

• Phone: 1 (844) 659-1284
• Email: support@unitedbackyard.com

Thank you for choosing United Backyard!