Grand Canyon - 18" to 42" Outdoor Vented Stainless Steel See Through 3-Burner System

Grand Canyon Stainless Steel Double Sided 3 Burner System provides a high quality double sided burner component to help complete your ideal see-through gas fireplace. Grand Canyon's Double Sided 3 Burner system features complete 304 stainless steel construction for ultimate durability and performance indoors or outdoors while allowing for gas to flow in from either side of the burner. With 2 front burners on either side and an elevated middle burner tube, this component provides a substantial flame that is suitable for viewing from either side of your fireplace unit, adding a modern touch to your favorite space.

This burner package comes complete with metal bar stock and burner pipes, lava rock, necessary fittings, a flex line and the ember damper clamp. With (5) different burner size options and a propane or natural gas option, Grand Canyon has ensured a burner that will fit any style of living space, allowing you to achieve an area that your friends and family will love for years to come.

See Through Burners - 100% American manufactured burners listed and tested to the ANSI standard. Indoor burners feature stainless steel pan construction with metal bar stock and burner pipes and stainless steel burner for outdoor use.

Use with logs: Arizona Weathered Oak (AWO), Arizona Weathered Oak Charred (AWOC), Arizona Juniper (AJ), Quaking Aspen (ASPEN), and Driftwood.

Please Note:

• Logs not included.

Features:

• For outdoor use
• Lifetime warranty
• Stainless steel construction
• 100% American manufactured
• LP version also include vermiculite
• Listed and tested to ANSI standards
• Includes lava rock, black embers, fittings, flex line, and damper clamp
• Even distribution rear burner with dual action middle burner and dedicated ember glow burner

Specifications

Our Commitment:

We are dedicated to delivering your order swiftly and efficiently.

Shopping Cost:

Free Shipping On All Orders to the United States.

Order Confirmation:

Once you place your order, you will receive a confirmation email immediately. This email confirms that we have received your order and that your credit card has been pre-authorized. We begin processing your order right away, order processing takes approximately 1-2 business days. After processing, your order will be delivered to your doorstep within 2-7 business days.

Order Shipment:

You will receive tracking information at the email address provided during checkout within 24 hours after your order ships. If you do not receive your tracking information within six business days of placing your order, please contact us at support@UnitedBackyard.com.

Shipping Times:

Estimated Delivery: Shipping times are provided on our product pages based on information from our suppliers and freight companies. Generally, our handling time is 1-2 business days, with a transit time of 2-7 business days.

Variability: These times may change without notice due to ongoing supply chain challenges.

Potential Delays:

Several factors can impact our delivery schedule, including:

Steel mill delays

Manufacturing setbacks

High demand on shipping services

Factory, warehouse, and dockworker shortages

Understanding Delays:

Order delays are sometimes unavoidable and beyond the control of United Backyard. We understand this can be frustrating, and we sincerely appreciate your patience and understanding during these challenging times.

International Shipping:

We currently do not ship outside the United States.

Shipping Options:

Standard USPS/UPS/FedEx Ground: For small or medium-sized items.

LTL Delivery: For large or oversized items.

For more details on these shipping options, contact us at support@UnitedBackyard.com before placing your order.

Undeliverable packages:

In the event that a package cannot be delivered due to incorrect or incomplete shipping information provided by the customer, the customer will be responsible for any additional shipping costs incurred to reship the package.

Multiple Addresses:

For a single order, we don't provide shipping to multiple addresses. Please put separate orders for each address where you want the things delivered. Here is where to reach us if you need assistance with this: support@UnitedBackyard.com

Contact Information:

Ecom Sharks Inc
Phone: +1 (844) 659-1284
Email: Support@UnitedBackyard.com
Address: 1934 E Apple Ave, Ste 197, Muskegon, MI 49442

At United Backyard, we aim to make returns and refunds simple. Here's a summary of our policies:

General Return Policy

• Condition: Products must be in original packaging and re-sellable.
• Return Window: File an RMA request within 30 days.
• Restocking Fee: 20% fee on eligible returns.

Pre-Shipment Cancellations
Cancel orders within 12 hours for a full refund. Contact us at 1 (844) 659-1284, chat, or support@unitedbackyard.com. Restocking fees apply if shipped.

Custom Order Cancellations
Custom items cannot be canceled or refunded. All sales are final.

Return Merchandise Authorization (RMA) Process

• Approval: Returns must be approved by United Backyard.
• Form Submission: Complete the RMA form with pictures.
• Shipping: Ship approved RMA's within 30 days.

Specific Situations

• Damaged Products: Refuse shipment and contact customer service immediately.
• Defective Products: Contact the manufacturer’s support and submit a warranty claim via our web form.
• Installed or Used Products: Cannot be returned. Contact us for warranty assistance.

Freight Claims

• Visible Damage: Refuse shipment and contact us with photos.
• Concealed Damage: Report within 48 hours with photos.
• Missing or Incorrect Items: Report within 48 hours.

Refund Process

• Initiation: Request within 30 days of receipt.
• Conditions: Return in original condition with all accessories.
• Timeline: Refunds processed within 2 business days after inspection.
• Bank Processing: May take up to 5 business days.
• Shipping Costs: Non-refundable. Customer covers return shipping, unless defective or damaged.
• Exchanges: Follow the return process and place a new order.

Contact Information

• Phone: 1 (844) 659-1284
• Email: support@unitedbackyard.com

Thank you for choosing United Backyard!