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Napoleon BBQ - Prestige PRO™ 825 RSBI Gas Grill with Power Side Burner, Infrared Rear & Bottom Burners - Natural Gas
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Napoleon's Prestige PRO™ 825 Gas Grill
Napoleon's Prestige PRO™ 825 Gas Grill with a Power Side Burner and Infrared Rear and Bottom Burners proves that two heads are better than one. The durable stainless steel body with chrome details adds a touch of luxury and durability. The LED Spectrum NIGHT LIGHT™ Control Knobs offer various color options for nighttime grilling and glow red when the gas is left on for safety. You'll recognize it as a Napoleon with the unique WAVE™ cooking grids that create distinct sear marks. The main grill head is large enough to cater to a crowd and includes features like a smoker tube and dedicated burner. The second grill head has two ceramic infrared burners that heat up quickly, perfect for searing restaurant-quality steaks. The Prestige PRO™ 825 also has a two-stage power side burner with a reversible cooking grid for sauces, sautés, and sides. Enjoy evenly cooked, restaurant-style meals with the rear infrared burners and rotisserie.
Key Features
- Comprehensive Grilling Power: Features 6 main burners, rear infrared rotisserie burner, integrated smoker burner, two infrared sear burners, and a warming burner, with 123,000 total BTU's, and can grill up to 51 hamburgers.
- Durable Cooking Grids: 9.5 mm thick stainless steel grids are easy to maintain, heat evenly, prevent food from falling through, and create exceptional sear marks.
- Spacious Side Shelves: Large side shelves provide prep and staging space and protect the infrared sear station. The right side shelf includes an integrated ice bucket and cutting board for more prep space and keeping drinks cold.
- Instant Ignition: Battery-free ignition system lights burners immediately with a jet of flame.
- Perfect Searing: Infrared bottom burners under the second hood produce high temperatures for perfect searing. Use the warming burner to keep food warm.
- Versatile Side Burner: Two-stage power side burner with a cast iron concave support for woks and can be flipped for pots and pans. Ideal for sauces and side dishes.
- Ample Storage: Spacious storage cabinet for BBQ accessories, with interior lights for easy access and soft-close doors to prevent slamming.
- Efficient Sear Plates: Dual level, stainless steel sear plates catch and vaporize drippings, protecting burners and keeping the grill clean.
- Rotisserie Kit: Comes with an infrared rear burner and a commercial-grade rotisserie kit for perfect spit-roasted meals.
- Customizable Lighting: Integrated lights with adjustable brightness and color options to make your grill the life of the party. Set your favorite color or cycle through all of them.
Specifications
| Main Burners | 6 |
| Rear Infrared Rotisserie Burner | Yes |
| Integrated Smoker Burner | Yes |
| Infrared Sear Burners | 2 |
| Warming Burner | Yes |
| Total BTU's | 123,000 |
| Grill Capacity | Up to 51 hamburgers |
WARRANTY
SHIPPING POLICY
Our Commitment:
We are dedicated to delivering your order swiftly and efficiently.
Shopping Cost:
Free Shipping On All Orders to the United States.
Order Confirmation:
Once you place your order, you will receive a confirmation email immediately. This email confirms that we have received your order and that your credit card has been pre-authorized. We begin processing your order right away, order processing takes approximately 1-2 business days. After processing, your order will be delivered to your doorstep within 2-7 business days.
Order Shipment:
You will receive tracking information at the email address provided during checkout within 24 hours after your order ships. If you do not receive your tracking information within six business days of placing your order, please contact us at support@UnitedBackyard.com.
Shipping Times:
Estimated Delivery: Shipping times are provided on our product pages based on information from our suppliers and freight companies. Generally, our handling time is 1-2 business days, with a transit time of 2-7 business days.
Variability: These times may change without notice due to ongoing supply chain challenges.
Potential Delays:
Several factors can impact our delivery schedule, including:
Steel mill delays
Manufacturing setbacks
High demand on shipping services
Factory, warehouse, and dockworker shortages
Understanding Delays:
Order delays are sometimes unavoidable and beyond the control of United Backyard. We understand this can be frustrating, and we sincerely appreciate your patience and understanding during these challenging times.
International Shipping:
We currently do not ship outside the United States.
Shipping Options:
Standard USPS/UPS/FedEx Ground: For small or medium-sized items.
LTL Delivery: For large or oversized items.
For more details on these shipping options, contact us at support@UnitedBackyard.com before placing your order.
Undeliverable packages:
In the event that a package cannot be delivered due to incorrect or incomplete shipping information provided by the customer, the customer will be responsible for any additional shipping costs incurred to reship the package.
Multiple Addresses:
For a single order, we don't provide shipping to multiple addresses. Please put separate orders for each address where you want the things delivered. Here is where to reach us if you need assistance with this: support@UnitedBackyard.com
Contact Information:
Ecom Sharks Inc
Phone: +1 (844) 659-1284
Email: Support@UnitedBackyard.com
Address: 1934 E Apple Ave, Ste 197, Muskegon, MI 49442
RETURNS & REFUNDS
At United Backyard, we aim to make returns and refunds simple. Here's a summary of our policies:
General Return Policy
- Condition: Products must be in original packaging and re-sellable.
- Return Window: File an RMA request within 30 days.
- Restocking Fee: 20% fee on eligible returns.
Pre-Shipment Cancellations
Cancel orders within 12 hours for a full refund. Contact us at 1 (844) 659-1284, chat, or support@unitedbackyard.com. Restocking fees apply if shipped.
Custom Order Cancellations
Custom items cannot be canceled or refunded. All sales are final.
Return Merchandise Authorization (RMA) Process
- Approval: Returns must be approved by United Backyard.
- Form Submission: Complete the RMA form with pictures.
- Shipping: Ship approved RMA's within 30 days.
Specific Situations
- Damaged Products: Refuse shipment and contact customer service immediately.
- Defective Products: Contact the manufacturer’s support and submit a warranty claim via our web form.
- Installed or Used Products: Cannot be returned. Contact us for warranty assistance.
Freight Claims
- Visible Damage: Refuse shipment and contact us with photos.
- Concealed Damage: Report within 48 hours with photos.
- Missing or Incorrect Items: Report within 48 hours.
Refund Process
- Initiation: Request within 30 days of receipt.
- Conditions: Return in original condition with all accessories.
- Timeline: Refunds processed within 2 business days after inspection.
- Bank Processing: May take up to 5 business days.
- Shipping Costs: Non-refundable. Customer covers return shipping, unless defective or damaged.
- Exchanges: Follow the return process and place a new order.
Contact Information
- Phone: 1 (844) 659-1284
- Email: support@unitedbackyard.com
Thank you for choosing United Backyard!
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Frequently Asked Questions
Order
Great news! We offer free shipping on all our products. There are absolutely no hidden fees. Our commitment is to provide a seamless and transparent purchasing experience, ensuring you get the best value and service.
Unfortunately, we currently ship only within the 50 US states.
We understand the excitement to begin your backyard journey. Up-to-date lead times are located on the product pages.
Typically, our products are shipped within 2-3 business days after an order is placed. You'll receive tracking information as soon as your order ships.
Installation & Use
We've got you covered! While our products are designed for easy self-installation with a step-by-step guide, we also offer white glove installation services in many areas. For an additional charge, our trusted installation partners will ensure your product is set up perfectly in your desired space. Simply reach out to us before placing your order to verify if this service is available at your location. Your wellness journey should be hassle-free from start to finish.
Warranty & Returns
Yes, our products come with a one-year warranty that covers material and workmanship defects. Consult the products pages for warranty policy specifics.
We take utmost care in packaging and shipping our products. However, if there's any damage or missing parts upon arrival, please contact our support team immediately. We'll prioritize your request and ensure replacements are sent out promptly.
Your satisfaction is our number 1 priority. If you are unhappy with your purchase then rest assured that we will work with you to make it 100% right.
Our Product pages have the most up to date policy information on Refunds & Returns. All return requests due to workmanship, shipping mishandling or warranty claims are covered 100%.
Please reach out to us to discuss product specific return policies before purchasing your unit.
