Real Fyre - Vented Stainless Steel Radiant Fyre Burner with Manual or Electronic Control, 18x20" - Liquid Propane

SKU : G52-18/20PA

ONE TIME INVESTMENT

$1,216.00

Order On
Mar 22nd

Production
Mar 23rd

Shipped
Mar 26th

Delivered
Mar 26th

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Description

Introducing the Vented Stainless Steel Radiant Fyre Burner by Real Fyre, a true masterpiece that combines stunning design with exceptional performance. This 18x20-inch propane gas burner is the epitome of luxury, bringing warmth, beauty, and sophistication to your fireplace. Crafted with precision and elegance, the Vented Stainless Steel Radiant Fyre Burner boasts a radiant heat technology that enhances the natural glow and realism of the flames. Watch in awe as the stainless steel construction reflects and amplifies the flickering fire, creating a mesmerizing display that captivates all who gather around it.

What's Included

✔ Certified burner with Pre-assembled Control Valve & Regulator
✔ Custom grate
✔ Glowing Embers
✔ Sand (natural) or Vermiculite (propane)
✔ Log locators
✔ Connector kit
✔ Damper clamp

Features

✔ Uses fewer BTUs (less fuel) for a cost-effective investment
✔ Includes burner, radiant stainless steel booster grid, custom grate, platinum embers, glowing embers, sand (natural gas models only) or vermiculite (propane models only), connector kit with damper clamp
✔ Manual valve with variable flame and standing pilot (A)
✔ Match lit
✔ Exclusive stainless steel booster grid
✔ Dual-tiered burner system using fewer BTUs
✔ Hidden Controls under the burner
✔ Compatible with Charred Evergreen (ENO) and Charred Evergreen Split Oak (ENS)
✔ Multiple Control Options

Specifications

✔ Material: Stainless Steel
✔ Burner Type:Standard
✔ Fuel Type:Natural or Propane Gas
✔ Ignition System:Manual or Electronic
✔ Output BTUs for Natural Gas: 46000 - 55000 (Dependent on Burner Size)
✔ Output BTUs for Propane Gas: 36000 - 46000 (Dependent on Burner Size)
✔ Product Type:Gas Log Burner
✔ Configuration:Vented
✔ Size:18/20
✔ Burner Series:G52
✔ Made In USA:Yes

Dimensions:

✔ Product Weight: 27 lbs

Experience the ultimate convenience with the choice between manual or electronic control. With just a touch of a button or a simple turn of a knob, you have full control over the intensity and ambiance of your fire, allowing you to create the perfect setting for any occasion. But don't just take our word for it – the social proofs are overwhelming. Satisfied customers have shared their love for the Vented Stainless Steel Radiant Fyre Burner, praising its exceptional quality, reliability, and ability to transform their living spaces into havens of comfort and luxury.

Indulge in the beauty and performance of the Vented Stainless Steel Radiant Fyre Burner. Elevate your home with its radiant warmth and enchanting flames, creating a cozy ambiance that invites relaxation and connection. It's time to turn your fireplace into a focal point of elegance and create memories that will last a lifetime. Embrace the artistry of fire with the Vented Stainless Steel Radiant Fyre Burner by Real Fyre. Let its radiant heat and captivating flames ignite your passion for luxury and transform your living space into a sanctuary of style and comfort.

WARRANTY

Real Fyre Warranty Details

General Warranty Information

Real Fyre offers extensive warranties on their gas log sets and related components, ensuring high quality and durability. Below are the specific warranty details for different Real Fyre products:

Vented Gas Log Sets

Lifetime Warranty: All Peterson vented ceramic refractory gas logs are warranted for as long as you own them.
10-Year Warranty: Vented burners.
3-Year Warranty: SPK-26 controls (all parts).
2-Year Warranty: APK-17 valve.
1-Year Warranty: All other Peterson valves, pilots, and controls (excluding batteries).

Vent-Free Gas Log Sets

Lifetime Warranty: All Real Fyre vent-free ceramic refractory gas logs.
10-Year Warranty: Vent-free burners.
5-Year Warranty: Glass, gems, and fiber-ceramic blend logs.
1-Year Warranty: All valves, pilots, and controls (excluding batteries).

Direct Vent Systems

Lifetime Warranty: Insert body and firebox.
10-Year Warranty: Burner assemblies.
5-Year Warranty: Ceramic glass panel (thermal breakage only) and gas logs.
1-Year Warranty: Electronics and gas controls.

Exclusions

The warranties do not cover damages due to misuse, improper installation, unauthorized modifications, or natural disasters. Surface rust, oxidation, fading, and cosmetic blemishes are also excluded unless they cause the failure of the component.

Filing a Claim

To file a warranty claim, customers should contact Real Fyre’s customer service. Provide proof of purchase, model number, and a detailed description of the defect. Claims can also be initiated through their online warranty claim form.

Contact Information

For warranty claims or further assistance, contact Real Fyre at:

Phone: 800-332-3973
Address: 14724 E. Proctor Ave, City of Industry, CA 91746

SHIPPING POLICY

Our Commitment:

We are dedicated to delivering your order swiftly and efficiently.

Shopping Cost:

Free Shipping On All Orders to the United States.

Order Confirmation:

Once you place your order, you will receive a confirmation email immediately. This email confirms that we have received your order and that your credit card has been pre-authorized. We begin processing your order right away, order processing takes approximately 1-2 business days. After processing, your order will be delivered to your doorstep within 2-7 business days.

Order Shipment:

You will receive tracking information at the email address provided during checkout within 24 hours after your order ships. If you do not receive your tracking information within six business days of placing your order, please contact us at support@UnitedBackyard.com.

Shipping Times:

Estimated Delivery: Shipping times are provided on our product pages based on information from our suppliers and freight companies. Generally, our handling time is 1-2 business days, with a transit time of 2-7 business days.

Variability: These times may change without notice due to ongoing supply chain challenges.

Potential Delays:

Several factors can impact our delivery schedule, including:

Steel mill delays

Manufacturing setbacks

High demand on shipping services

Factory, warehouse, and dockworker shortages

Understanding Delays:

Order delays are sometimes unavoidable and beyond the control of United Backyard. We understand this can be frustrating, and we sincerely appreciate your patience and understanding during these challenging times.

International Shipping:

We currently do not ship outside the United States.

Shipping Options:

Standard USPS/UPS/FedEx Ground: For small or medium-sized items.

LTL Delivery: For large or oversized items.

For more details on these shipping options, contact us at support@UnitedBackyard.com before placing your order.

Undeliverable packages:

In the event that a package cannot be delivered due to incorrect or incomplete shipping information provided by the customer, the customer will be responsible for any additional shipping costs incurred to reship the package.

Multiple Addresses:

For a single order, we don't provide shipping to multiple addresses. Please put separate orders for each address where you want the things delivered. Here is where to reach us if you need assistance with this: support@UnitedBackyard.com

Contact Information:

Ecom Sharks Inc
Phone: +1 (844) 659-1284
Email: Support@UnitedBackyard.com
Address: 1934 E Apple Ave, Ste 197, Muskegon, MI 49442

RETURNS & REFUNDS

At United Backyard, we aim to make returns and refunds simple. Here's a summary of our policies:

General Return Policy

Condition: Products must be in original packaging and re-sellable.
Return Window: File an RMA request within 30 days.
Restocking Fee: 20% fee on eligible returns.

Pre-Shipment Cancellations
Cancel orders within 12 hours for a full refund. Contact us at 1 (844) 659-1284, chat, or support@unitedbackyard.com. Restocking fees apply if shipped.

Custom Order Cancellations
Custom items cannot be canceled or refunded. All sales are final.

Return Merchandise Authorization (RMA) Process

Approval: Returns must be approved by United Backyard.
Form Submission: Complete the RMA form with pictures.
Shipping: Ship approved RMA's within 30 days.

Specific Situations

Damaged Products: Refuse shipment and contact customer service immediately.
Defective Products: Contact the manufacturer’s support and submit a warranty claim via our web form.
Installed or Used Products: Cannot be returned. Contact us for warranty assistance.

Freight Claims

Visible Damage: Refuse shipment and contact us with photos.
Concealed Damage: Report within 48 hours with photos.
Missing or Incorrect Items: Report within 48 hours.

Refund Process

Initiation: Request within 30 days of receipt.
Conditions: Return in original condition with all accessories.
Timeline: Refunds processed within 2 business days after inspection.
Bank Processing: May take up to 5 business days.
Shipping Costs: Non-refundable. Customer covers return shipping, unless defective or damaged.
Exchanges: Follow the return process and place a new order.

Contact Information

Phone: 1 (844) 659-1284
Email: support@unitedbackyard.com

Thank you for choosing United Backyard!

Need help?

Frequently Asked Questions

Order Installation & Use Warranty & Returns

Order

What are the shipping costs associated with the products? Are there any hidden fees?

Great news! We offer free shipping on all our products. There are absolutely no hidden fees. Our commitment is to provide a seamless and transparent purchasing experience, ensuring you get the best value and service.

Do you ship overseas?

Unfortunately, we currently ship only within the 50 US states.

How long will it take to get my orders?

We understand the excitement to begin your backyard journey. Up-to-date lead times are located on the product pages.

Typically, our products are shipped within 2-3 business days after an order is placed. You'll receive tracking information as soon as your order ships.

Installation & Use

Do you provide installation services, or do I need to set it up myself?

We've got you covered! While our products are designed for easy self-installation with a step-by-step guide, we also offer white glove installation services in many areas. For an additional charge, our trusted installation partners will ensure your product is set up perfectly in your desired space. Simply reach out to us before placing your order to verify if this service is available at your location. Your wellness journey should be hassle-free from start to finish.

Warranty & Returns

Is there a warranty on the products? What does it cover?

Yes, our products come with a one-year warranty that covers material and workmanship defects. Consult the products pages for warranty policy specifics.

What if the product arrives damaged or there are missing parts?

We take utmost care in packaging and shipping our products. However, if there's any damage or missing parts upon arrival, please contact our support team immediately. We'll prioritize your request and ensure replacements are sent out promptly.

Can I return the product if I'm not satisfied or if it doesn't fit my space as expected?

Your satisfaction is our number 1 priority. If you are unhappy with your purchase then rest assured that we will work with you to make it 100% right.

Our Product pages have the most up to date policy information on Refunds & Returns. All return requests due to workmanship, shipping mishandling or warranty claims are covered 100%.

Please reach out to us to discuss product specific return policies before purchasing your unit.