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The Outdoor Plus - 38" Luna GFRC Concrete Round Fire Bowl, Natural Gas - Limestone
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The Outdoor Plus Luna GFRC 38" Concrete Round 12V Electronic Ignition Fire Bowl OPT-LUNFO38E12V
Thinking about getting an outdoor fire bowl? Check out The Outdoor Plus Luna GFRC 38" Concrete Round 12V Electronic Ignition Fire Bowl OPT-LUNFO38E12V, available here at United Backyard!
The 38" Luna GFRC Fire Bowl is a perfect addition to complete your outdoor project. Handmade in the USA with premium materials, it uses a special glass fiber reinforced concrete blend, ensuring durability even if chipped or damaged. The classic half-moon design and 18 color options create a warm, inviting atmosphere. Each fire bowl is unique due to slight color and texture variations from the handmade process.
The Luna fire bowls are made of glass-fiber reinforced concrete, stronger and 50% lighter than regular concrete, and feature a stainless steel burner. This construction withstands harsh conditions, preventing rusting and cracking for long-lasting performance.
It includes an 18-inch 304 stainless steel burner that produces 65,000 BTUs. The fire bowl comes with a lava rock burning display but can be upgraded to fire glass (75 pounds recommended, sold separately). The burner works with both natural gas and liquid propane, offering Match Lit or 12V Electronic ignition options.
If you want a top-quality, durable, and long-lasting Fire Bowl, look no further. Transform your outdoor space with the Luna GFRC Fire Bowl to add elegance and beauty.
KEY FEATURES
- Handmade Quality: Proudly made in the USA using premium materials.
- Durable Construction: Made of glass-fiber reinforced concrete, stronger and 50% lighter than regular concrete.
- Stainless Steel Burner: Includes an 18-inch 304 stainless steel burner producing 65,000 BTUs.
- Versatile Fuel Options: Works with both natural gas and liquid propane.
- Ignition Options: Available with Match Lit or 12V Electronic Ignition.
- Color Options: Available in 18 color variants and three finish types: Smooth, Rustic, and Metallic Concrete.
- Unique Design: Each fire bowl has slight variations in color and texture, giving it a unique look.
SPECIFICATIONS
| Material | Glass Fiber Reinforced Concrete |
| Burner Size | 18-inch 304 Stainless Steel |
| BTU's | 65,000 |
| Fuel Type | Natural Gas or Liquid Propane |
| Recommended Fire Glass | 75 lbs (sold separately) |
| Finish Types | Smooth, Rustic, Metallic Concrete |
WARRANTY
SHIPPING POLICY
Our Commitment:
We are dedicated to delivering your order swiftly and efficiently.
Shopping Cost:
Free Shipping On All Orders to the United States.
Order Confirmation:
Once you place your order, you will receive a confirmation email immediately. This email confirms that we have received your order and that your credit card has been pre-authorized. We begin processing your order right away, order processing takes approximately 1-2 business days. After processing, your order will be delivered to your doorstep within 2-7 business days.
Order Shipment:
You will receive tracking information at the email address provided during checkout within 24 hours after your order ships. If you do not receive your tracking information within six business days of placing your order, please contact us at support@UnitedBackyard.com.
Shipping Times:
Estimated Delivery: Shipping times are provided on our product pages based on information from our suppliers and freight companies. Generally, our handling time is 1-2 business days, with a transit time of 2-7 business days.
Variability: These times may change without notice due to ongoing supply chain challenges.
Potential Delays:
Several factors can impact our delivery schedule, including:
Steel mill delays
Manufacturing setbacks
High demand on shipping services
Factory, warehouse, and dockworker shortages
Understanding Delays:
Order delays are sometimes unavoidable and beyond the control of United Backyard. We understand this can be frustrating, and we sincerely appreciate your patience and understanding during these challenging times.
International Shipping:
We currently do not ship outside the United States.
Shipping Options:
Standard USPS/UPS/FedEx Ground: For small or medium-sized items.
LTL Delivery: For large or oversized items.
For more details on these shipping options, contact us at support@UnitedBackyard.com before placing your order.
Undeliverable packages:
In the event that a package cannot be delivered due to incorrect or incomplete shipping information provided by the customer, the customer will be responsible for any additional shipping costs incurred to reship the package.
Multiple Addresses:
For a single order, we don't provide shipping to multiple addresses. Please put separate orders for each address where you want the things delivered. Here is where to reach us if you need assistance with this: support@UnitedBackyard.com
Contact Information:
Ecom Sharks Inc
Phone: +1 (844) 659-1284
Email: Support@UnitedBackyard.com
Address: 1934 E Apple Ave, Ste 197, Muskegon, MI 49442
RETURNS & REFUNDS
At United Backyard, we aim to make returns and refunds simple. Here's a summary of our policies:
General Return Policy
- Condition: Products must be in original packaging and re-sellable.
- Return Window: File an RMA request within 30 days.
- Restocking Fee: 20% fee on eligible returns.
Pre-Shipment Cancellations
Cancel orders within 12 hours for a full refund. Contact us at 1 (844) 659-1284, chat, or support@unitedbackyard.com. Restocking fees apply if shipped.
Custom Order Cancellations
Custom items cannot be canceled or refunded. All sales are final.
Return Merchandise Authorization (RMA) Process
- Approval: Returns must be approved by United Backyard.
- Form Submission: Complete the RMA form with pictures.
- Shipping: Ship approved RMA's within 30 days.
Specific Situations
- Damaged Products: Refuse shipment and contact customer service immediately.
- Defective Products: Contact the manufacturer’s support and submit a warranty claim via our web form.
- Installed or Used Products: Cannot be returned. Contact us for warranty assistance.
Freight Claims
- Visible Damage: Refuse shipment and contact us with photos.
- Concealed Damage: Report within 48 hours with photos.
- Missing or Incorrect Items: Report within 48 hours.
Refund Process
- Initiation: Request within 30 days of receipt.
- Conditions: Return in original condition with all accessories.
- Timeline: Refunds processed within 2 business days after inspection.
- Bank Processing: May take up to 5 business days.
- Shipping Costs: Non-refundable. Customer covers return shipping, unless defective or damaged.
- Exchanges: Follow the return process and place a new order.
Contact Information
- Phone: 1 (844) 659-1284
- Email: support@unitedbackyard.com
Thank you for choosing United Backyard!
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Frequently Asked Questions
Order
Great news! We offer free shipping on all our products. There are absolutely no hidden fees. Our commitment is to provide a seamless and transparent purchasing experience, ensuring you get the best value and service.
Unfortunately, we currently ship only within the 50 US states.
We understand the excitement to begin your backyard journey. Up-to-date lead times are located on the product pages.
Typically, our products are shipped within 2-3 business days after an order is placed. You'll receive tracking information as soon as your order ships.
Installation & Use
We've got you covered! While our products are designed for easy self-installation with a step-by-step guide, we also offer white glove installation services in many areas. For an additional charge, our trusted installation partners will ensure your product is set up perfectly in your desired space. Simply reach out to us before placing your order to verify if this service is available at your location. Your wellness journey should be hassle-free from start to finish.
Warranty & Returns
Yes, our products come with a one-year warranty that covers material and workmanship defects. Consult the products pages for warranty policy specifics.
We take utmost care in packaging and shipping our products. However, if there's any damage or missing parts upon arrival, please contact our support team immediately. We'll prioritize your request and ensure replacements are sent out promptly.
Your satisfaction is our number 1 priority. If you are unhappy with your purchase then rest assured that we will work with you to make it 100% right.
Our Product pages have the most up to date policy information on Refunds & Returns. All return requests due to workmanship, shipping mishandling or warranty claims are covered 100%.
Please reach out to us to discuss product specific return policies before purchasing your unit.
